GENERAL TERMS AND CONDITIONS OF SALE
GENERAL TERMS AND CONDITIONS OF SALE
BESSON TRANSPORTS ET TAXIS DU MONT BLANC – PEAK +
ESSENTIAL RULES
(Summary of the main conditions applicable to passenger and luggage transport services)
BOOKING
Services must be booked in advance by telephone or via the website, subject to availability.
CANCELLATION
Cancellation more than seven (7) days before the service: full refund.
Cancellation between seven (7) days and ninety-six (96) hours before the service: 50% refund.
Cancellation less than ninety-six (96) hours before the service: no refund.
Client no-show: the service shall be considered due in full.
LUGGAGE TRANSPORT
Maximum weight: 15 kg per item of luggage.
The luggage must be deposited before 08:00 at the accommodation or at the agreed location.
Luggage is generally delivered before 17:30 (indicative time).
PROHIBITED ITEMS IN LUGGAGE
Luggage must not contain money, valuables, electronic devices, medicines, fragile items or hazardous materials.
ACCOMMODATION
The Client is responsible for the accuracy of the information relating to the accommodation.
If an accommodation refuses or is unable to receive luggage, the Service Provider may deposit it in a secure location or retain it at its premises.
MOUNTAIN CONDITIONS
Services may be adapted in the event of road closures, adverse weather conditions or constraints related to the mountain environment.
LIABILITY
The liability of the Service Provider is limited:
to the amount of the service for passenger transport;
to €300 per item of luggage for luggage transport.
FLIGHT DELAY
For airport transfers, the Client must provide the flight number.
The Service Provider monitors the arrival of the flight and adjusts the pick-up time in the event of reasonable delay.
ARTICLE 1 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of passenger or luggage transport services (the “Services”) offered by BESSON TRANSPORTS ET TAXIS DU MONT BLANC (the “Service Provider” or the “Company”) to any client (the “Client”).
The Client is required to review the essential characteristics of the Services before placing any order. The choice and purchase of a Service remain the sole responsibility of the Client.
These terms and conditions apply to the exclusion of all other conditions, in particular those applicable through other sales channels or via the Internet. They are systematically communicated to each Client prior to the conclusion of the contract for the provision of Services and shall prevail, where applicable, over any other version or contradictory document.
The Client acknowledges having read these General Terms and Conditions of Sale and having accepted them prior to the conclusion of the contract for the provision of Services.
As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Client’s purchase shall be the one in force on the date the contract is concluded.
The Service Provider’s contact details are as follows:
2553 Route de Saint Gervais
74170 Les Contamines Montjoie
FRANCE
Registered with the Annecy Trade and Companies Register under number 802 541 540
Transport licences:
2023/84/0002871 and 2023/84/0002867
The Service Provider operates activities relating to the transport of goods or luggage with vehicles under 3.5 tonnes and passenger transport not subject to decree n°85-891; road passenger transport with vehicles not exceeding nine seats including the driver, taxi services.
ARTICLE 2 – ORDERING SERVICES
2-1
Requests for service may be made immediately or by prior reservation, or by telephone depending on the type of service and subject to the Service Provider’s availability.
2-2
In the case of an immediate service request, the Client must communicate all specific details of the journey, the contact details of the person requesting the service, as well as the names and surnames of the passengers.
2-3
The Client may order a vehicle from the Company prior to the date and time of departure of the relevant journey. The reservation may be made up to twelve (12) months in advance and no later than sixty (60) minutes before the scheduled departure time.
Reservations may be made via the Internet or by telephone. It is the Client’s responsibility to verify the accuracy of the booking and to report any error immediately.
The sale of Services shall only be considered final after confirmation of acceptance of the booking has been sent to the Client by the Service Provider and after the required payment has been received.
Any modifications requested by the Client may only be taken into account, within the limits of the Service Provider’s capabilities, if they are notified in writing by email at least four (4) days before the scheduled date for the provision of the Services ordered, and subject to any adjustment of the price.
In the event that such modifications cannot be accepted by the Service Provider, the sums paid by the Client shall be refunded within a maximum period of sixty (60) days from notification of the impossibility of accepting the requested modifications, unless the Client prefers to receive a credit note.
2-4 – CANCELLATION
Any cancellation request (except in cases of Force Majeure) must be addressed to the Service Provider by email or by telephone.
The following conditions apply:
Cancellation more than seven (7) days before the service:
any cancellation made more than seven (7) days before the service shall result in a full refund of the amounts paid.
Cancellation between seven (7) days and ninety-six (96) hours before the service:
in the event of cancellation between seven (7) days and ninety-six (96) hours before the service, the Service Provider shall retain fifty percent (50%) of the booking amount as administrative and organisational costs.
Cancellation less than ninety-six (96) hours before the service:
any cancellation made less than ninety-six (96) hours before the service shall not give rise to any refund.
Client no-show:
in the event that the Client does not appear at the agreed place and time, the service shall be considered as performed and one hundred percent (100%) of the amount shall remain due to the Service Provider.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are supplied at the prices in force at the time the order is registered by the Service Provider. Prices are expressed in Euros and include all applicable taxes.
These prices are firm and non-revisable during their validity period. However, the Service Provider reserves the right, outside this validity period, to modify its prices at any time.
The price of a passenger transport service corresponds either to the fare displayed on the taxi meter or to a fixed price agreed prior to the journey.
In the case of luggage transport, an additional charge may be required if the luggage exceeds the maximum authorised weight as defined in Article 5 “Conditions of Service Performance”.
The price charged to the Client corresponds to the total purchase amount, including any additional costs. An invoice shall be issued by the Service Provider and provided to the Client upon completion of the Services ordered.
ARTICLE 4 – PAYMENT TERMS
4-1-1
For any prior reservation of passenger transport services, the Service Provider may require a deposit corresponding to fifty percent (50%) of the total price or, in certain cases, one hundred percent (100%) of the price of the Services at the time the order is placed by the Client.
4-1-2
For any prior reservation of luggage transport services, full payment is required at the time of booking.
4-2
The following secure payment methods are accepted:
Bank cards: Visa, MasterCard
Bank transfer
4-3
Any unpaid amount shall bear late payment interest at a rate equal to three times the legal interest rate in force, calculated from the first day following the due date.
ARTICLE 5 – CONDITIONS OF SERVICE PERFORMANCE
Article 5-1 – PASSENGER TRANSPORT
5-1-1
Each reservation corresponds to a transport service, either one-way, return, or round trip, to a specified destination.
The Service Provider cannot guarantee a waiting time exceeding fifteen (15) minutes without prior contact with the booking office.
If the Client fails to appear at the confirmed meeting point after this waiting period, the reservation may either be postponed within the same calendar day without guaranteed time and subject to the Service Provider’s availability, or may be considered forfeited if the Service Provider is unable to mobilise a driver later that day.
Under no circumstances shall the Company issue a refund under the conditions defined in Article 2 – “Ordering Services”.
5-1-2
The number of passengers per vehicle is limited to the number of seats authorised for that vehicle under French law.
Passengers are strictly prohibited from smoking inside the vehicle.
Eating and drinking (except water) inside the vehicles of the Service Provider is strictly prohibited.
The consumption of alcohol inside the vehicles is strictly prohibited in accordance with applicable regulations.
Taxi Mont Blanc reserves the right, and delegates to its drivers the right, to refuse transport to any person who appears to be under the influence of alcohol or drugs and/or whose behaviour may be inappropriate towards drivers or other passengers.
Passengers who excessively soil the interior of a vehicle shall be charged a cleaning fee of €100. This amount must be paid to the driver at the time of the incident.
If the cleaning fee is not paid, Taxi Mont Blanc reserves the right to charge the credit card used by the Client (or their representative) at the time of booking.
5-1-3
The Service Provider undertakes to make every reasonable effort to provide the Services ordered by the Client as quickly as possible and under optimal safety conditions in compliance with the provisions of the French Highway Code.
The Service Provider cannot be held responsible for traffic conditions, police or customs controls, weather constraints, or road closures.
Under no circumstances shall the Company be required to provide compensation for delays beyond its control, whether relating to passenger transport or luggage delivery.
The pick-up time is determined unilaterally by the Client. The Client remains solely responsible for selecting an appropriate departure time and for estimating the travel time required to reach the destination.
If the Client has incorrectly estimated the travel time, the Service Provider shall not provide any compensation or refund.
The Service Provider reserves the right to modify the Client’s pick-up time and undertakes to inform the Client or their representative by telephone, email or SMS.
Taxi Mont Blanc schedules all departures from mountain resorts to ensure arrival at the airport at least two hours before the scheduled flight departure under normal traffic conditions.
5-1-4
Passengers are covered for all bodily injury and material damage that may occur as a result of a road accident from the moment they board the vehicle until they exit it, except for damages caused by the passengers themselves.
Coverage is provided within the limits determined by the Service Provider’s liability insurance and the provisions of the French Transport Code.
5-1-5
Passengers are entitled to carry one item of luggage each under the conditions defined below in Article 5-2 “Luggage Transport”.
Transport of additional luggage or luggage exceeding the authorised weight may result in an additional charge.
All luggage remains under the custody and responsibility of the passengers.
Passengers must ensure that no personal belongings are left behind in the vehicle.
5-1-6
Animals are not permitted in the vehicle unless expressly authorised in advance by the Service Provider.
Guide dogs accompanying visually impaired persons are permitted free of charge.
5-1-7
Passengers are required to wear their seat belts. Failure to do so constitutes a fourth-class offence and may result in a fine of €135.
Child seats and booster seats may be provided free of charge upon request at the time of booking, subject to availability.
Children under 135 cm in height must use an appropriate child seat.
Child seats provided by the Service Provider comply with all applicable safety regulations.
While the Service Provider will endeavour to fulfil special requests such as child seats, it is under no obligation to guarantee their availability.
5-1-8
The Service Provider may subcontract the execution of the service to another provider. In such cases, the Service Provider remains responsible to the Client for the proper performance of the service.
When the Service Provider subcontracts the service to another provider, these General Terms and Conditions remain applicable.
5-1-9
These General Terms and Conditions shall not apply where the Service Provider merely recommends another service provider, as may occur when the Service Provider does not have the capacity to provide the service using its own personnel or resources.
The Service Provider shall not be required to subsequently identify the recommended provider to the Client, since no contractual relationship exists between the Client and the Service Provider in such circumstances.
Consequently, the Service Provider cannot be required to issue an invoice for services that it did not perform.
5-1-10 – FLIGHT DELAY
When the service concerns an airport pick-up, the Client must provide the exact flight number at the time of booking.
The Service Provider monitors the flight arrival time and adjusts the pick-up time in case of flight delay.
However, the Service Provider cannot be held responsible for excessive delays caused by airlines, border controls, baggage collection or any other circumstances beyond its control.
Reasonable waiting time at the airport is included in the service.
Beyond sixty (60) minutes after the aircraft landing time, the Service Provider may charge additional waiting fees or consider the service cancelled if the Client fails to appear.
Article 5-2 – LUGGAGE TRANSPORT
5-2-1
The luggage to be transported may consist of a sports bag, a backpack, or a soft suitcase.
Under no circumstances may the luggage exceed a weight of fifteen (15) kilograms. All luggage may be weighed at the time of collection.
In the event of excess weight, the Service Provider may refuse to transport the luggage if it cannot be transported safely, or may charge an additional fee, which will be communicated to the Client as soon as possible.
The luggage must be closed and consist of a single item. Any additional bag or equipment shall be considered an additional item of luggage and shall be invoiced accordingly.
The luggage must not contain food products, money, valuables, fragile items, medicines, hazardous materials (flammable products, fuel, gas, etc.), corrosive substances, illegal items (including drugs and cannabis), weapons, or alcohol.
The Service Provider shall refuse to transport any luggage containing such items without any possible recourse.
The Client acknowledges and accepts that the Service Provider cannot be held responsible for any violation of the above provisions. The Client shall bear full responsibility for any resulting consequences, and the Service Provider reserves the right to pursue any legal recourse if necessary.
5-2-2
The luggage transport service consists of transporting hikers’ luggage from one accommodation to another.
The luggage must be made available from 08:00 in the accommodation’s luggage storage area, or at the time specified during booking for accommodations with restricted access (generally around 06:30).
The luggage must be clearly labelled with the name provided during booking, the Client’s mobile phone number, and the name of the Service Provider “PEAK + TAXI MONT BLANC”.
The Service Provider only collects luggage from accommodations listed on its route sheet. Without prior reservation or confirmed reservation, the luggage will not be collected.
The Service Provider delivers luggage to the accommodations indicated in the booking.
If no reservation in the Client’s name can be found in the accommodation’s records, the remainder of the service will not be performed and the luggage will be stored at the Service Provider’s premises at:
2553 Route de Saint Gervais
74170 Les Contamines Montjoie
The luggage may then be collected from this address during opening hours.
The Service Provider does not communicate the location of luggage except in the event that delivery occurs after 17:30 at the accommodation.
The Service Provider undertakes to use its best efforts to provide the service within the above-mentioned timeframe (17:30). However, these times are indicative and may be adapted in the event of road closures, abnormal traffic conditions, weather events affecting the movement of vehicles, sporting events, or police or customs restrictions.
In the event of delay, no compensation may be claimed from the Service Provider.
5-2-3 – AVAILABILITY OF LUGGAGE
The luggage must be made available at the time indicated during booking and no later than 08:00 in the luggage storage area or agreed location with the accommodation.
If the luggage is not available or identifiable at the time of the Service Provider’s visit, the Service Provider cannot be held responsible for the failure to collect the luggage.
In such circumstances, the service shall be considered as performed and no refund shall be granted.
5-2-4 – DELIVERY TIMES
Luggage is generally delivered to the destination accommodation before 17:30.
These times are indicative and may vary depending on traffic conditions, weather conditions, road closures, local events or any circumstances beyond the control of the Service Provider.
A delay in delivery shall not give rise to any compensation or refund of the service.
5-2-5 – LIMITATION OF COMPENSATION
In the event of loss or damage to luggage attributable to the Service Provider, any compensation shall not exceed a maximum amount of €300 per item of luggage, unless otherwise required by mandatory legal provisions.
The Client is reminded that valuables, important documents, electronic devices, medicines or fragile items should not be placed in the transported luggage.
5-2-6 – REFUSAL OF LUGGAGE BY ACCOMMODATION
Luggage is delivered to the accommodations indicated by the Client at the time of booking.
The Service Provider deposits the luggage in the areas provided by the accommodation (luggage room, reception, or any location designated by the establishment).
If the accommodation refuses to receive the luggage, is closed, inaccessible, or does not have an appropriate storage area, the Service Provider may:
deposit the luggage in a secure location determined by the accommodation or in its immediate vicinity;
or retain the luggage at its premises.
In such circumstances, the Service Provider cannot be held responsible for the inability to deliver the luggage to the intended accommodation, and no refund may be claimed.
The Client remains solely responsible for the accuracy of the information relating to the accommodation and for ensuring that the accommodation is aware of the reservation name corresponding to the transported luggage.
5-2-7 – WEATHER CONDITIONS AND MOUNTAIN CONSTRAINTS
Luggage transport services are carried out in a mountain environment which may be subject to particular weather conditions or access constraints.
In the event of road closures, landslides, adverse weather conditions, administrative decisions or any circumstance making access to an accommodation impossible or unsafe, the Service Provider may adapt the organisation of the delivery route.
In such cases, the Service Provider may:
delay the delivery of luggage;
modify the delivery route;
deposit the luggage in a secure accessible location;
carry out delivery at a later time.
Such circumstances shall not give rise to any compensation or refund of the service.
ARTICLE 6 – LIABILITY OF THE SERVICE PROVIDER – GUARANTEE
6-1
The Service Provider is responsible for the transport of the Client from the moment the Client boards the vehicle until the moment the Client exits the vehicle.
In the event of damage to the vehicle or equipment caused by a passenger, any necessary repairs shall be charged directly to the Client.
6-2
The Service Provider shall not be held liable for the loss of items attached to the exterior of luggage or for items that fall from improperly closed luggage.
The Service Provider shall also not be held liable for damage, loss, theft or breakage occurring in luggage storage areas within accommodations.
6-3
In the event of a break-in of the vehicle, compensation shall be provided within the limits determined by the Service Provider’s liability insurance and in accordance with the provisions of the French Transport Code.
6-4
In the event that the Service Provider is unable to perform the service in its entirety due to its own fault, the amounts paid for the service concerned shall be fully refunded to the Client.
No refund shall be provided if the service is merely delayed.
6-5
The Service Provider’s liability, for all causes combined and except in cases of gross negligence or mandatory legal provisions to the contrary, shall be strictly limited to direct damages suffered by the Client.
In any event, the maximum compensation that may be claimed from the Service Provider shall not exceed:
– the total amount of the service concerned for passenger transport services;
– €300 per item of luggage for luggage transport services.
Under no circumstances shall the Service Provider be held liable for indirect damages, loss of business, loss of opportunity, moral damages, or any other consequential loss.
ARTICLE 7 – APPLICABLE LAW – LANGUAGE
7-1 – LANGUAGE
These General Terms and Conditions of Sale and the transactions arising from them between the Service Provider and the Client are governed by and subject to French law, in particular the French Transport Code.
These General Terms and Conditions of Sale are written in the French language.
If they are translated into one or more foreign languages, only the French version shall prevail in the event of dispute.
7-2 – INTERNATIONAL CLIENTS
The services offered by the Service Provider may be performed in France, Switzerland and Italy.
As the company’s registered office is located in France, these General Terms and Conditions of Sale and all services performed by the Service Provider shall be governed exclusively by French law, regardless of the Client’s country of residence.
Any dispute relating to the interpretation or execution of these General Terms and Conditions of Sale shall be submitted to the competent French courts, in accordance with ordinary legal rules.
The Client acknowledges that the services are performed within French territory and agrees that any dispute shall be handled in accordance with French law.
ARTICLE 8 – DISPUTES
Any complaint relating to the service must be submitted to the Service Provider by post or by email no later than 30 days after the service has been performed, the drivers not being responsible for possible administrative errors or delays.
In the event of a dispute, the Service Provider and the Client shall seek an amicable resolution before initiating legal proceedings, without interrupting the applicable legal limitation periods.
If the dispute cannot be resolved amicably, the matter shall be brought before the competent courts in accordance with ordinary legal rules, generally the courts of the place where the service was performed.
ARTICLE 9 – PRECONTRACTUAL INFORMATION – CLIENT ACCEPTANCE
Personal information collected from the Client by the Service Provider is necessary for processing the reservation, performing the service and issuing the corresponding invoice.
Failure to provide such information shall make it impossible for the Service Provider to register the reservation.
The Client acknowledges having received, prior to placing the order, in a clear and comprehensible manner, these General Terms and Conditions of Sale and all information referred to in Articles L111-1 to L111-7 of the French Consumer Code, including in particular:
the essential characteristics of the Service;
the price of the Services and any additional costs;
information relating to the identity of the Service Provider, its postal, telephone and electronic contact details and its activities where they do not appear from the context;
information relating to legal and contractual guarantees and the conditions for their implementation.
The fact that a natural person or legal entity places an order for a Service implies full and complete acceptance of these General Terms and Conditions of Sale.
The Client expressly acknowledges this and waives the right to rely on any contradictory document which would be unenforceable against the Service Provider.
ARTICLE 10 – DATA PROTECTION, FILES AND FREEDOMS
The recipient of personal data is exclusively the Service Provider BESSON TRANSPORTS ET TAXIS DU MONT BLANC.
In accordance with French Data Protection Law No. 78-17 of 6 January 1978, the Client has the right to access and rectify personal data concerning them.
This right may be exercised by sending a written request to the following address:
BESSON TRANSPORTS ET TAXIS DU MONT BLANC
2553 Route de Saint Gervais
74170 Les Contamines Montjoie
ARTICLE 11 – CONSUMER MEDIATOR
In accordance with Articles L611-1 and following of the French Consumer Code, the Client may have recourse free of charge to the following consumer mediator:
CM2C
ARTICLE 12 – RIGHT OF WITHDRAWAL
In accordance with Article L221-28 of the French Consumer Code, the fourteen (14) day right of withdrawal does not apply to passenger or luggage transport services provided on a specific date or according to a specific schedule.
Consequently, any order for services placed with the Service Provider is firm and final once confirmed by the Service Provider, subject to the cancellation conditions set out in these General Terms and Conditions of Sale.
